Operations Manager

Position Summary

The Operations Manager is the on-the-ground leader of S3 Logistics and is directly accountable for achieving and sustaining Fantastic Plus performance on the weekly scorecard. This role owns day-to-day delivery operations, driver performance, safety protocols, fleet coordination, scorecard performance, DSP Program compliance, AND the full employee lifecycle — from recruitment and hiring through onboarding, retention, employee experience, and offboarding.

Key Responsibilities

Daily Delivery Operations

• Manage all daily delivery operations ensuring zero dropped routes and on-time completion
• Deploy 60+ routes daily with proper coverage (30 route + 2 rescue + 3 callout buffer)
• Oversee dispatchers with scheduling, route assignments, and real-time driver support
• Monitor and manage overtime to prevent burnout and ensure TX labor law compliance
• Manage high-volume events (Prime Day, Peak) with leadership expansion and scheduling optimization

Driver Performance & Scorecard

• Own the Amazon weekly scorecard — lead the team to Fantastic Plus every week
• Coach drivers on FICO score components: distraction, speeding, seatbelt, following distance, signal usage, hard braking, stop sign compliance
• Manage telematics for coaching, recognition, and weekly safety reviews
• Regularly accompany drivers on routes for real-time coaching and OTR observations
• Implement performance improvement plans for drivers below scorecard thresholds

Safety & Compliance

• Establish and enforce safety-first culture — no delivery worth compromising driver safety
• Ensure mandatory daily pre-trip and post-trip vehicle inspections by all drivers
• Monitor severe weather and execute weather hold protocols
• Investigate all accidents, near-misses, and safety events; report to Amazon within 24 hours
• Maintain DOT compliance, OSHA General Duty Clause compliance, and OSHA 300 Log

Fleet Management

• Manage all branded and rental fleet with a buffer of 5 vehicles above route count
• Coordinate preventive maintenance per Amazon standards and rental agreement terms
• Ensure telematics/camera systems are installed and operational on all vehicles
• Train drivers on loading, spatial awareness, and damage prevention

Recruitment, Hiring & Retention

• Maintain continuous pipeline of 100 candidates/week — never stops regardless of headcount
• Manage dual-platform strategy: ZipRecruiter and Indeed
• Run group interview events minimum twice weekly
• Screen and advance candidates within 24 hours of application
• Coordinate Amazon onboarding: station orientation, safety modules, and nursery rides
• Maintain time-to-hire under 15 days
• Achieve 95% retention rate within first year
• Build employer brand as employer of choice in Tyler/East Texas

DSP Program Compliance

• Serve as primary point of contact for DSP program communications
• Ensure ongoing compliance with all DSP Program Policies
• Submit all required reports to DSP portal within 24 hours

S3 Logistics LLC is hiring an Operations Manager to join our growing team! We are a delivery service partner proudly serving the Tyler, TX community. If you are looking for a fast-paced, active role as an Operations Manager with competitive pay, great benefits, and a supportive team environment, apply today. 

Required

• 3+ years operations management in logistics/delivery/transportation
• 2+ years HR/recruiting/people ops — high-volume hiring strongly preferred
• Led teams of 30+ in fast-paced, metric-driven environment
• Strong last-mile delivery and fleet management understanding
• Experience with Indeed, ZipRecruiter, and/or ATS management
• Proven coaching and development of frontline employees
• DOT compliance and safety regulations familiarity
• Texas employment law and compliance knowledge
• Excellent decision-making in high-pressure/weather situations
• Excellent communication — represent brand to candidates and community
• Valid driver's license with clean driving record
• Flexible hours (early mornings, evenings, weekends as needed)
• Must be authorized to work in the United States
• Must successfully pass a background check

Preferred

• DSP program experience; familiarity with FICO scorecard, Flex app, and delivery standards
• Group interview events and high-velocity pipeline management
• Bachelor's degree — relevant experience valued equally

The hiring process takes approximately 1-2 weeks to complete. It may take longer if you have an out-of-state driver's license.

We are an Equal Opportunity Employer. All qualified applicants will be considered for employment, regardless of age, national origin, race, color, disability, religious beliefs, sexual orientation, or any other protected class status.

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person